Legal

Refund & Delivery Policy

Last updated 2 September 2026

This policy covers how LeoCore Backup reaches you after purchase, and how to get your money back if it is not right for you. It applies to all paid editions (Server and Datacenter). The Solo edition is free, so nothing here about payment applies to it.

Delivery

LeoCore Backup is digital software. Nothing is shipped physically, and there are no delivery charges.

  • When: your licence key is issued immediately after payment is confirmed — normally within a few seconds, and always within one hour.
  • How: the key is displayed on the order confirmation page at leocorebackup.seksolution.com/success, and is also emailed to the address used at checkout.
  • The software itself is obtained from our download page, free and without an account. There is one build for every edition — your key unlocks the paid tiers in the copy you already have, so there is nothing further to download after purchase.
  • Region: available worldwide, subject to the export and sanctions restrictions in our Terms of Service.
  • Expiry: none. A perpetual licence stays valid indefinitely, and the software keeps backing up and restoring whether or not you renew anything. The price includes twelve months of new versions and support; renewal after that is optional and buys updates, never the right to keep running.

Key not arrived? Check your spam folder, then email support@seksolution.com from the address you bought with and we will resend it. You can also retrieve it yourself on the confirmation page using your Paddle transaction reference and billing email.

14-day money-back guarantee

If LeoCore Backup does not do what you need, email support@seksolution.com within 14 days of your purchase and we will refund it in full. You do not have to explain why, and we will not try to talk you out of it.

Cancellation

All purchases are one-time. There is no subscription, no recurring charge and nothing to cancel or unsubscribe from. Because the licence key is delivered immediately, an order cannot be cancelled after purchase — the 14-day guarantee above takes its place.

How to request a refund

  1. Email support@seksolution.com from the address you used at checkout, or include your Paddle order reference.
  2. Tell us the licence key if you have it to hand. A reason is welcome but not required.
  3. We acknowledge within one business day and authorise the refund.

You may alternatively request the refund directly from Paddle, our Merchant of Record, at paddle.net using your order reference.

How refunds are processed

Refunds are issued by Paddle.com Market Ltd, the Merchant of Record for the transaction, back to the original payment method. Paddle typically completes this within 3–5 business days; your bank or card issuer may take longer to show it. Refunds are made in the currency of the original charge, and any tax collected is refunded with it.

What happens to your licence and your backups

A refunded licence key is deactivated, and the paid features stop applying to newly created work after the standard grace period described in the documentation.

Your existing backups remain fully restorable. Restore is never gated by licence status in any edition — not by expiry, not by refund, not by revocation. Archives are standard Zip64 files with AES-256 encryption, readable by 7-Zip and other common tools, so your data stays reachable with or without our software installed.

Keep your archive encryption password safe. It is stored only on your own machine and we cannot recover it; without it, encrypted archives cannot be decrypted by anyone, including us.

After 14 days

We are not obliged to refund after 14 days, but we are reasonable. If something has genuinely gone wrong — a defect we cannot fix, a duplicate purchase, a licence bought for a server that no longer exists — write to us and we will sort it out.

Exceptions

We may decline a refund where a licence has been obtained fraudulently, where the guarantee is being used repeatedly to obtain the software without paying for it, or where a refund is requested for a purchase made more than 14 days earlier and none of the circumstances above apply.

Chargebacks

Please contact us before raising a chargeback. A chargeback automatically revokes the licence key and takes weeks to resolve through your bank, whereas a refund request is usually handled by us within a few hours.

Contact

Souq E Kamil Trading and Solutions WLL, Kingdom of Bahrain
support@seksolution.com